Introduction
This Privacy Policy sets out the terms and guidelines that we apply in protecting the personal information we collect from you. By providing us with personal information, you consent to our use and disclosure of it, if necessary, in accordance with this policy and within the limits you have indicated, if any, subject to compliance with applicable laws.
Thus, unless required by law or under contractual obligations, you can at any time refuse and, if applicable, withdraw your consent regarding certain indicated uses by contacting us.
1. Description of personal information collected and recorded in our records
SIAQ may, as part of its activities and to enable it to provide the agreed services to its members, collect members' personal information and data.
Depending on the membership status you wish to join, other information, attestations, or documents may be requested to complete your membership.
We collect certain information required to offer you optimal service and to enable us to contact you via our website, newsletters, email, phone, or other methods.
2. Reasons for collecting your personal information - the purposes
We collect your personal information for the following purposes:
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2.1. To provide the agreed service
If you wish to become a member of SIAQ, we need your name and complete contact details to register you and ensure follow-up regarding the subscription such as sending an invoice and providing the services to which you are entitled according to your subscription type. -
2.2. Validate your membership application
Depending on the membership status you wish to join, certain information will be requested to validate that you meet the criteria of the membership status you wish to join. -
2.3. Validate your event registration
If you wish to register for an event (or training), we need your name and complete contact details to register you and ensure follow-up regarding your registration such as sending an invoice or any other information required for said event. -
2.4. To process payment - Online payment solution
All solutions we recommend and use allow for managing payments by redirection. This way, no banking information is stored in our databases. -
2.5. Send you offers and information
It is also possible that occasionally we use your personal contact information, either your mailing address or email address, to send you additional information about our products and services, inform you about special offers or promotions related to our products or services. -
2.6. Member directory
We publish a directory of our members, only accessible to other members, with the following information: Name and first name, mailing address, email address, and phone number. -
2.7. Other uses
Occasionally, we may also use your personal information for the following purposes:- 2.7.1. Statistics;
- 2.7.2. For surveys on our products and services;
- 2.7.3. Service improvement;
- 2.7.4. Customer service;
- 2.7.5. Personalization of products and services.
3. Communication of personal information
We may communicate your personal information to the following persons for the reasons and under the conditions indicated below:
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3.1. Communication to our suppliers
We may communicate your personal information to those who provide us with services, including among others invoice printers, people who must handle the transport and delivery of our products and services, and our software designers and information technology consultants.
We only provide these third parties with the information necessary for them to provide the service properly, and they are prohibited from using said information for other purposes.
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3.2. Internal communication
We may communicate your personal information to anyone who is part of our salaried staff, management, or subcontractors, and this information will be provided solely to allow us to render the services to which you are subscribed or which logically follow from them. -
3.3. Communication to our partners
From time to time, we may share our customer lists with other organizations carefully selected by us and who wish to promote their products or services that may interest you, such as QuébecVert and Horticompétences. We review the documents or information likely to be sent to you by the concerned partners or sponsors to ensure that the concerned organization is trustworthy, serious, and that the documents likely to be sent to you are appropriate.
You can contact us by email to refuse any communication to our partners. In such a case, we will not communicate any personal information that you may have provided to us, to our partners.
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3.4. Communication following the application of a court order
We may be asked or compelled to provide your personal information to a government authority asserting its right to obtain said information or, when there is an order, subpoena, warrant issued by a court, person, or competent body requiring the presentation or delivery of said information, or when a court decision requires the presentation of information files, and we must comply. We may also communicate your personal information to our legal advisors as well as to our accountants or auditors, who will at all times be bound to professional secrecy by their profession and/or compelled to comply with this privacy policy.
If you refuse that your personal information is communicated in accordance with what is indicated in articles 3.1. to 3.4 above, please inform us by email.
4. Retention of personal information
Your personal information is kept in Quebec in secure locations with private access limited to identified authorized persons and on servers with security measures.
When you create an account on our website, you must select a personal password. You are responsible for ensuring the confidentiality of your password. This password belongs to you, and we will never ask you to disclose it in any way.
The information collected in the various online forms is saved in a secure database protected by cyber surveillance systems. No sensitive information is transmitted by email. No information will be shared with third parties without your consent.
5. Consultation of your personal information
Upon receiving a written request, and subject to certain exceptions, and provided your identity at the time of this request is demonstrated, we will inform you of the existence, use, or disclosure of your personal information, and we will allow you to consult them. You must send a written request to this effect to the contact information listed in this policy. This request will allow you to know the information stored in your file. You can request any modification or correction to any information that is no longer up to date or is incorrect, and SIAQ will promptly make the requested modifications and corrections. You can at any time request the destruction of your personal information.
6. Protection of your information
Only our authorized employees and suppliers have access to your personal information. When your personal information is sent to a third party, we ensure that agreements are in place with them to ensure that your personal information remains confidential and secure and that it will be used for the purposes authorized by this policy.
Your personal information is retained by us for the period necessary to provide you with our services and products and for a limited period thereafter, allowing us to restore our services should you wish to obtain them again.
As already mentioned, we cannot guarantee that your personal information that is voluntarily communicated by you on the Website will not subsequently be used by third parties. We will not be responsible in such circumstances for said disclosure or any subsequent use by third parties.
7. Collection of information through the website
We collect at...the use of personal information through our website.
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7.1. Cookie
When a person accesses our website, a browser device called a "cookie" may be activated to collect information such as the type of internet browser used or the operating system used by the visitor, the domain name from which they came, the date of access to the site, the number of their visits, the average time spent on our site, and the pages viewed. The use of this cookie does not in any way allow us to determine the identity of a visitor unless they have registered for our services or sent us a specific message to this effect from our website. We may use this information (excluding any information that could identify a visitor) and share it with other organizations with which we have business relationships for statistical purposes and to measure the use of our site, improve its content, effectiveness, and functionality. -
7.2. Email
We may send communications by email related to marketing or promotional subjects containing information that may be useful to you, including, among other things, information about our products and the products of other manufacturers, suppliers, or manufacturers with whom we have business relationships. You may unsubscribe from this email communication service at any time or inform us of your preferences regarding the types of emails you are willing to receive. If you send us an email, we may retain it, including the email address from which the message was communicated to us, as well as any eventual responses we may send you.
8. General Information
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8.1. Modifications
It is possible and even likely that we may occasionally need to modify or supplement this privacy policy. If modifications are made, they will be posted on our website, and the newly modified policy will be available on our site.
However, if modifications are made regarding the purposes for which personal information is collected, used, or disclosed to third parties and for which consents have been obtained, we will obtain the necessary consents unless this use or disclosure of personal information is otherwise required or authorized by applicable laws.
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8.2. Withdrawal of Your Consents
You may notify us at any time of your desire to withdraw or modify your consent regarding the use and disclosure of your personal information. We will fulfill your request, taking into account, however, legal or contractual constraints related to your transactions.
You may unsubscribe from newsletters, updates, or other promotional communications or invitations to participate in a contest at any time by clicking on the unsubscribe link found under the "unsubscribe" mention in all our mailings that you may receive. Upon receipt of your unsubscription, our subscriber list to our newsletters, surveys, updates, promotions, and contests will be updated accordingly.
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8.3. Links to Other Websites
Links to other websites or internet resources may be offered on our site for promotion, informational purposes, or convenience. If you click on one of these links, you are communicating with another website or internet resource for which we are not responsible, have no control over, and have its own policy for collecting personal information, using, and disclosing it. We therefore disclaim any responsibility that may arise from your visiting these other websites or internet resources.
9. Information Collected Online Using Cookie Files
While browsing online, we collect information to personalize your browsing and preferences, such as the browsing language or to track engagement goals on the actions proposed on our website. The cookie files installed are saved on your browser. You can accept, refuse, or destroy them from your browser cache at any time.
10. Collection of Statistics
We use Google Analytics GA4 to collect online browsing information,
Mailchimp for newsletter consultation statistics, as well as Meta and Looker Studio for SEM campaigns that we manage.
11. Retention and Destruction of Your Information
We retain the information only for the period during which we actively provide services. All unnecessary information is securely destroyed.
12. Communications
For any comments or to obtain any information, you can contact the SIAQ by phone, email, or postal mail according to the following contact details:
Phone: 1-450-689-9393
Email for your personal information: renseignements-perso@siaq.org
General email: info@siaq.org
Postal address: P.O. Box 69042, Laval (Quebec) H7X 3M2
Last updated: March 25, 2025