Introduction
This Privacy Policy sets out the terms and guidelines that we apply in protecting the personal information we collect from you. By providing us with personal information, you consent to our use and disclosure of it, if necessary, in accordance with this policy and within the limits you have indicated, if any, subject to compliance with applicable laws.
Thus, unless required by law or under contractual obligations, you can at any time refuse and, if applicable, withdraw your consent regarding certain indicated uses by contacting us.
1. Description of personal information collected and recorded in our records
SIAQ may, as part of its activities and to enable it to provide the agreed services to its members, collect members' personal information and data.
Depending on the membership status you wish to join, other information, attestations, or documents may be requested to complete your membership.
We collect certain information required to offer you optimal service and to enable us to contact you via our website, newsletters, by email, phone or other methods.
2. Reasons for collecting your personal information - the purposes
We collect your personal information for the following purposes:
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2.1. To provide the agreed service
If you wish to become a member of SIAQ, we need your name and complete contact details to register you and ensure follow-up regarding the subscription such as sending an invoice and providing the services to which you are entitled according to your subscription type. -
2.2. To validate your membership application
Depending on the membership status you wish to join, certain information will be requested to validate that you meet the criteria for the membership status you wish to join. -
2.3. To validate your registration for an event
If you wish to register for an event (or training), we need your name and complete contact details to register you and ensure follow-up regarding your registration such as sending an invoice or other required information for the said event. -
2.4. To process payment - Online payment solution
All solutions we recommend and use manage payments through redirection. In this way, no banking information is stored in our databases. -
2.5. To send you offers and information
It is also possible that from time to time, we use your personal contact details, either your postal address or your email address, to send you additional information about our products and services, inform you about special offers or promotions related to our products or services. -
2.6. Member Directory
We publish a directory of our members, only accessible to other members, with the following information: First and last name, postal address, email address, and phone number. -
2.7. Other uses
Occasionally, we may also use your personal information for the following purposes:- 2.7.1. Statistics;
- 2.7.2. Surveys on our products and services;
- 2.7.3. Service improvement;
- 2.7.4. Customer service;
- 2.7.5. Customization of products and services.
3. Communication of personal information
We may communicate your personal information to the following persons for the reasons and under the conditions indicated below:
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3.1. Communication to our suppliers
We may communicate your personal information to those who provide us with services including, but not limited to, invoice printers, people responsible for transportation and delivery of our products and services, and our software designers and information technology consultants.
We only provide these third parties with the information necessary for them to provide the service properly, and they are prohibited from using said information for other purposes.
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3.2. Internal communication
We may communicate your personal information to all persons who are part of our salaried, management or subcontracted staff and which information will only be provided for the sole purpose of enabling us to provide the services to which you are subscribed or which are a logical continuation of them. -
3.3. Communication to our partners
From time to time, we may share our customer lists with other organizations carefully selected by us and who wish to make their products or services known to you, such as QuébecVert and Horticompétences. We review the documents or information likely to be sent to you by the relevant partners or sponsors to ensure that the concerned organization is trustworthy, serious and that the concerned documents likely to be sent to you are appropriate.
You can contact us by email to refuse any communication with our partners. In such cases, we will not communicate any personal information that you might have provided to us to our partners.
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3.4. Communication following the application of a court order
We may be called upon or compelled to provide your personal information to a government authority asserting its right to obtain said information or when there is an order, subpoena, warrant issued by a court, person or competent organization that requires the presentation or delivery of said information or when a court decision requires the presentation of information files and we must comply. We may also communicate your personal information to our legal advisors as well as our accountants or auditors, who will at all times be bound by professional secrecy due to their profession and/or obliged to respect this privacy policy.
In the event that you refuse to have your personal information communicated in accordance with the provisions of sections 3.1. to 3.4 above, please inform us by email.
4. Retention of personal information
Your personal information is stored in Québec in secure locations with private and limited access to identified authorized individuals and in servers subjected to security measures.
When you create an account on our website, you must select a personal password. You are responsible for ensuring the confidentiality of your password. This password belongs to you and we will never ask you to disclose it in any way.
The information collected in various online forms is saved in a secure database protected by cyber surveillance systems. No sensitive information is transmitted by email. No information will be shared with third parties without your consent.
5. Access to your personal information
Upon receipt of a written request, and subject to certain exceptions, and to the extent that your identity at the time of this request is demonstrated, we will inform you of the existence and use or communication of your personal information and allow you to consult them. You must send a written request for this purpose to the contact details indicated in this policy. This request allows you to know the information that is stored in your file. You can request any modification or correction to any outdated or incorrect information and SIAQ will make the requested modifications and corrections as soon as possible. You can at any time request the destruction of your personal information.
6. Protection of your information
Only our authorized employees and suppliers have access to your personal information. When your personal information is sent to a third party, we ensure that agreements are made with them to ensure that your personal information remains confidential and secure and will be used for the purposes authorized by this policy.
Your personal information is retained by us for the period necessary to provide our services and products to you and for a limited period thereafter, in order to be able to restore our services should you wish to acquire them again.
As previously mentioned, we cannot guarantee that your personal information that you voluntarily communicate on the Website will not subsequently be used by third parties. We will not be responsible in such circumstances for said disclosure or any further use by third parties.
7. Collection of information through the website
We collect atthe use of personal information through our website.
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7.1. Cookies
It is possible that when a person accesses our website, a browser device called a "cookie" is activated to collect information such as the type of internet browser used or the operating system used by the visitor, the domain name from which they come, the date of access to the site, the number of their visits, the average time they spend on our site, and the pages viewed. The use of this cookie does not in any way allow us to know the identity of a visitor unless they have registered for our services or sent us a specific message to this effect from our website. We may use this information (excluding any information that could identify a visitor) and share it with other organizations with which we have business relationships for statistical purposes and to measure the use of our site, improve its content, effectiveness, and functionality. -
7.2. Email
We may send by email communications related to marketing or promotional matters containing information that may be useful to you, including information about our products and the products of other manufacturers, suppliers, or manufacturers with whom we have business relationships. You can unsubscribe from this email communication service at any time or inform us of your preferences regarding the types of emails you are willing to receive. If you send us an email, we may retain it, including the email address from which the message was communicated to us and any possible responses we may send you.
8. Generalities
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8.1. Modifications
It is possible and even likely that we may from time to time modify or supplement this privacy policy. If modifications are made, they will be posted on our website, and the new modified policy will be available on our site.
However, if changes are made regarding the purposes for which personal information is collected, used, or disclosed to third parties, and for which consents have been obtained, we will obtain the necessary consents unless this use or disclosure of personal information is otherwise required or authorized by applicable laws.
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8.2. Withdrawal of Your Consents
You can inform us at any time of your desire to withdraw or modify your consent regarding the use and communication of your personal information. We will comply with your request while taking into account legal or contractual constraints related to your transactions.
You can unsubscribe from newsletters, updates, or other promotional communications or contest participation invitations at any time by clicking on the unsubscribe link under the "unsubscribe" mention in all our mailings you may receive. Upon receipt of your unsubscribe request, our subscription list for our newsletters, surveys, updates, promotions, and contests will be updated accordingly.
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8.3. Links to Other Websites
It is possible that links to other websites or internet resources are offered on our site for promotional purposes, informational purposes, or for convenience. If you click on one of these links, you are communicating with another website or internet resource over which we have no responsibility, no control, and which has its own privacy policy regarding the collection, use, and disclosure of personal information. We, therefore, disclaim any responsibility that may arise from visiting these other websites or internet resources by you.
9. Information Collected Online by the Use of Cookies
During online browsing, we collect information to personalize your navigation and preferences, for example, the browsing language or to account for engagement objectives on the proposed actions on our website. The installed cookies are saved on your browser. You can accept, refuse, or delete them from your browser cache at any time.
10. Statistics Collection
We use Google Analytics GA4 to collect online navigation information,
Mailchimp for newsletter viewing statistics, as well as Meta and Looker Studio for SEM campaigns we manage.
11. Retention and Destruction of Your Information
We retain information only for the period during which we actively provide services. All non-required information is securely destroyed.
12. Communications
For any comments or to obtain any information, you can contact the SIAQ by phone, email, or postal mail using the following details:
Phone: 1-450-689-9393
Email for your personal information: renseignements-perso@siaq.org
General email: info@siaq.org
Postal address: P.O. Box 69042, Laval (Quebec) H7X 3M2
Updated: March 25, 2025