Check your profile on the ISA website
Whether you are an ISA member or you want to check your certified arborist record, your account is accessible online, on the ISA website. Although the site is in English, you can translate it using your browser's translation option. We have prepared this short tutorial to help you view the site without hassle. At the end, you will also find information on how to set your browser to translate the pages you view into the language of your choice.
Access the ISA website
Log in
In the upper right corner, click "My ISA" and click on the "Log In" option
You will arrive on the screen to log into your account.
If you are a member or a certified arborist, you already have an account. Enter your email address (Email Address) and password if you know it.
If you have forgotten your password, you can click on "Recover password"
As a member or certified arborist, an account was automatically created when you registered. The default username is your email. If you are accessing it for the first time, you will need to reset your password by clicking on "Recover password".
For the "Create Account" option, you will be redirected to a page giving you the option to recover your password or create a new account. Four options are offered. Choose the last one to create a new account. However, make sure you don't already have an account to avoid duplicating your information. In the middle of the screen, click on "Create a new account"
You will now be redirected to a form in which you need to enter all your information. You will need your CSID number (XXXXXX) and your certification number QU-XXXXA. Your account will then need to be validated by the ISA. This process can take 24 to 48 hours.
Your account
Once logged in, you will be redirected to your dashboard (My Dashboard).
This page displays your general information. You will be able to see your membership status, certification status, total accumulated CFCs (CEUs), and much more.
All sections are accessible from the box on the left.
To access your certification information, you must log in to the accreditation portal (Credential Portal). There you will find everything about your accreditations, including access to your digital badge and your CFC statement, etc.
To access it, click on "ISA Credentialing" in the grey box on the left side of the screen.
You may need to log in again because you are redirected to the new platform. If so, log in again.
You will arrive at the screen below, your brand new dashboard.
If you wish to navigate in French, select the display language in the green box on the left.
By scrolling up and down, you will see your accreditations (My Credentials).
The information you will find there:
- The status of your certification or accreditation
- The start date
- The expiration date
- Your electronic certificate
- The status of your CFCs (for certification only)
- The link for the history of your CFCs
If you click on "View History", you will be redirected to the following image.
To view the CFC summary, you must click on the "View Summary" button on the right side of the screen, towards the middle.
You will be in the summary of your CFC file and will have access to various documents. This section still needs to be improved. Some links may not be available.
To see the details of your CFCs, click on the "30 Arborist CEUs" button in the left frame.
You will then get the details of all the CFCs accumulated during the current period as well as the total for each one.
It is your responsibility to ensure that the credits are properly recorded in your account. When you request a CFC, a delay of 4 to 6 weeks may sometimes be necessary.
Access Arborist News and Arboriculture & Urban Forestry Publications
Once logged in to your account, click on the menu lines in the top left corner.
Select Publications then click on the journal you wish to view.
You will be redirected to the journal page. You can choose the latest edition of the journal or browse the archives.
Then click on the FULL ISSUE button to open the electronic version of the journal. It is not possible to download journals from the current year. However, some archived issues can be downloaded to your computer in PDF format.
Did you know that your browser offers the option to translate pages?
Indeed, whether you are using Google Chrome or Firefox, you can use extensions or add-ons that allow you to easily translate all non-French pages you visit. All content will be translated by an automated system. Although the translation is not always optimal, it will still allow you to browse your favorite pages with ease.
Procedure in Google Chrome:
- In Chrome, at the top right, click on the three vertical dots and choose the "Settings" option
- At the very bottom of the list, click on "Advanced"
- In the "Languages" section, click on "Languages"
- Check "Offer to translate pages that are in a language I don't know".
Procedure in Firefox:
- In the Firefox menu (top right corner), choose "Add-ons"
- In the search space at the top right, search for S3.Google translator (S3.Traducteur).
- Click on the extension page to open it then click on "Add to Firefox"
- Restart your Firefox browser to complete the installation of the extension. You can then customize it according to your needs.
Access the questionnaires to earn Continuing Education Credits (CFC) on the ISA website
As an ISA certified arborist, you are required to accumulate 30 continuing education credits per period. There are many ways to accumulate CFCs. One of them is to read an article published in ISA journals like the "Arborist News" and "Arboriculture & Urban Forestry" and answer a questionnaire. ISA members have free access to journals and questionnaires for the past year. If you are not a member of the ISA, you can still access these questionnaires by purchasing them in the ISA online store. A member can easily accumulate many credits during their certification period. With these two journals, you have a potential of 12 CFCs per year.
The procedure is quite simple... you read the text published in the journal, add the questionnaire to your shopping cart (free for members), and answer the questionnaire. You can retake the questionnaire as many times as necessary until you reach the passing grade, which is 16 correct answers out of 20 or 80%.
Access the ISA website
Log in to your account on the ISA website www.isa-arbor.com.
If you already have an account, enter your email address (Email Address) and password (Password).
If you don't have an account yet or have forgotten how to log in, consult the Tuto - Certified Arborist Profile.
Your account
Once logged in, your dashboard (My Dashboard) will be displayed.
Click on the menu located at the top left.
The menu screen will appear (blue-green screen). Click on the Publications section
Then click on the journal you wish to consult. CFC texts are written in each journal published by the ISA, including the "Arborist News" journal as well as the "Arboriculture & Urban Forestry" journal. In this example, we will select the "Arborist News" journal.
You arrive on the screen below where you can click on the journal you wish to consult. To access the online journal, simply click on the image of the issue you wish to consult. (See red arrow on the image below). The journal will be displayed and you can browse through it. CFC opportunities are
To access the CFC questionnaires, you must click on ISA Store (see red circle on the image)
How to find the text that offers CFC opportunities
The text is always identified by the certification logo.
In the Arborist News journal, there is a section title "Continuing Education Unit" at the top of the page.
In the Arboriculture & Urban Forestry journal, the text is identified by the certification logo. Only this text will allow you to earn CFCs.
Access the CFC questionnaires (CEU quizzes)
After clicking on "Store" (online store), you arrive on the screen below.
Select the 3rd square entitled CEU Opportunities
Then click on Online CEU Quizzes that appears just below to access the questionnaire page.
You will now have access to several online questionnaires. The list contains many questionnaires to earn CFCs. In the case of our example, we want to access credits from the Arborist News journal.
In the right frame, click on Online CEU Quizzes and select "Arborist News"
You will now have access to the list of questionnaires from the Arborist News journal.
If you are an ISA member, the most recent ones are offered for free.
Normally, these are the articles from the past year. The other questionnaires can be purchased at a low cost.
Select the questionnaire you wish to complete and click "Add to cart". The item will be added to your shopping cart.
The questionnaire will be automatically added to your shopping cart. If you wish to add other questionnaires, you can do so now. When you are finished, click on the cart in the top right corner of your screen.
Your cart will be displayed with what you have added. To complete your purchase, click on the "Continue to Checkout" button
In this example, since it is an article available for free with membership, there is no payment required. The questionnaire is therefore accessible by clicking on the link "take your quiz". In the case of an article you need to pay for, simply follow the steps to proceed with the payment.
The questionnaire is automatically sent to the "My Quizzes" section of your profile. It is accessible in your dashboard, in the grey menu on the left side of your screen. Simply click on the "START/RESUME QUIZ" button to access the questionnaire.
The questionnaire to complete is displayed on the screen. You will need to answer twenty multiple-choice questions. You can answer them gradually. Don't forget to click on the "Save progress" button at the top of the questionnaire to save your answers.
When you have answered all twenty questions, just click on the "Submit" button located at the bottom of the screen.
Once you have submitted your answers, the results page will be displayed on your screen. You will also receive an email with your results. If you did not achieve a score of at least 80%, you will be able to click on the link to retake the questionnaire. And if you have successfully passed the questionnaire, the CFCs will be added to your record.
You can check the status of your CFCs in the MY CEUs section of the grey menu on the right side of your screen.